Posted on Tuesday, February 24, 2009 6:47 PM
Almost two years ago, I became the proud owner of a Panasonic AX 100E HD-ready projector. One of the best models at an affordable price at the time, and it quickly became one of the best purchases I made in years.
However, a few weeks ago, I found that the projector would shut itself down after a few minutes. If I cut the power after the cooldown for a few seconds and switched it on again, it would work as normal, but it was annoying to say the least.
With my holiday approaching, I decided to ring Panasonic about it to get it fixed. Upon hearing my story, they immediately knew what was going on; it seems that this model has a problem with the iris, but not every projector encounters it. So they fixed me up with a shipment label for DHL, which came to pick it up the very next day.
I boarded my plane the same day.
When I returned, a large box was waiting for me at the office; Panasonic had sent my projector back with a new iris and the latest firmware.
I've been trying it out yesterday eveneing and I've got to say; very good service, Panasonic; I'm as happy as a clam. :)
Cheers, K.
# re: Panasonic projector fix
2/25/2009 5:54 PM by
Well, that's certainly better than my experience with my camera :(
Repairs aren't handled by Panasonic, but by E-Care. Their website is awful looking and the process of getting a repair consists of sending in your hardware with a letter. After that you'll wait for a week or two to get a letter in the mail telling you your repair ticket number. They seem like a pretty old fashioned company.
My camera's beyond repair though. Fixing it would cost over 350 euros, which isn't worth it for a 180 euro camera :/
# re: Panasonic projector fix
2/26/2009 7:55 AM by
Hm, that sucks man; I know how happy you were with your camera.
# re: Panasonic projector fix
2/26/2009 8:28 AM by
My projector was shipped directly to their projector centre in the UK, though, so I reckon that E-Care didn't get their grubby hands on my piece of kit at all.