They say, "Assumption is the mother of all fuck-ups", and in most cases this turns out to be quite true.
Assuming someone arranges something, but didn't; assuming something happens but it won't. Sometimes assuming something isn't going to be very costly, but just annoying.
I came out of work somewhat later than usual today. I was hungry, so I decided to grab something at Burger King, just to survive the train ride home. When I got my turn, I ordered a small version of one of their burger, but the girl behind the counter rang up the super-sized version.
On my somewhat puzzled reaction ("I believe I ordered a normal burger, not the XXL-version?"), the girl responded that "they all want the larger one", so she automatically hit the corresponding button.
And it's not the first time either; for a long time, the boys and girls at McDonald's assumed everyone wants their set meal to be supersized for one euro extra, so when you get there and order, you have to specify that you actually want a normal-sized set.
I worked in a snack bar for eight years, and for one thing, I made sure I listened to what the customer ordered. No assumptions, no mis-hearings while hoping the customer doesn't complain and I get to sell an extra snack or two. No; just listen and provide the customer with what he or she wants.
Another thing; for as long as I remember, drinks like a milkshake comes in small, medium and large. Not with Burger King; there you have the choice between medium, large and king size.
So if I want a medium sized milk shake, I need to order a large one.
Where's the logic in that, especially when you take into account that a medium size for them is actually a small size everywhere else?
I hate to say it, but it's probably me.
Cheers, K.