It Starts with: 
XS4ALL ONLY
How many of you using BASIC XS4ALL ONLY have connection and speed isues?
And how many of you using XS4ALL BASIC connection have connection and speed issues?
Please post your feedback, it is important!
Since no less than 6 months I experiment serious connection and speed issue!
When I was NOT on XS4ALL ONLY, I called XS4ALL and they told me that it was a KPN issue.
So I called KPN, and you can only imagine how difficult it was to bypass the 1st line support!!
Finally they assumed a problem and sent a technician to check my end point!
They figure out that the issue was that there are too many people on the same KPN end point and when my modem request the connection, I overloaded their 'box'!!
So I asked:"what can you do about it?" they simply answered me "NOTHING" and suggested me to slow down my connection!!
When I go to the XS4ALL web site at the DSL post code check page (http://www.XS4ALL.nl/uk/allediensten/toegang/adsl/) I have a great smily face and says I can have ANY connection I want!! COOOOOL... NOT :-(
The people fem KPN and XS4ALL told me that I will not be able to get more than I asked for!!
So, let me get it... I am a customer for MANY years.
Never had an issue.
Suddenly I have a big issue and NO ONE wants to fix it (I dont really care how as is not my issue!!).
Than I double check the XS4ALL web site and I keep seeing that I CAN GET ALL THE SPEED I WANT!!!
So where is the issue here???
I suppose that someone is not telling me the truth!!
I sent emails to the support... no answer up to today (few days so far)
I called them, waited exactly 59 minutes. Got someone on the phone that agreed with my issue and told me that the day after a technician would call me to fix an appointment or to fix the issue!!
I still got no calls.
As I am writing, I am waiting on the support phone line for precisely 47m and 50 seconds.
All they have to do is to put me in a different CARD in their end point (this is what KPN told me).
If it is the physical line issue... well... I guess they have to dig and fix!! But of course..
My modem gives me a speed acquired from XS4ALL of 1mbps-up and 6.5mbps-down (it should have been 8 but they told me that my line can only support 6!! fear enough if I would get it).
I made a speedtest on a site suggested by XS4ALL (http://www.speedtest.net/) I am lucky to get 2 mbps/down and 320 Kb/up on an Amsterdam server less than 50Km from my location!!
So PLEASE PLEASE PLEASE, post me messages about your experiences.
Maybe someone will read this posts and ... well... lets hope for the best!
02 MARCH 2007 at 16:13; My Speed :-(
03 March 2007 at 15:05 (after endless disconnections); My Speed :-(
05 March 2007 at 00:05; My Speed :-(
05 March 2007 at 09:25; My Speed :-(
07 March 2007 at 16:08; My Speed I FEEL LUCKY TODAY!!
08 March 2007 at 16:08; My Speed; Looks better but far from 8/1mbps down/up
Down: 1542 kbps, Up 148 kbps
10 March 2007 at 18:45; My Speed; is going up but far from reality!
12 March 2007 at 01:36; Not even in the night I get some good results!
12 March 2007,
Since I did not have any sort of communication with xs4all for my problem as they ensured me, I called them again to find out how far was the fix of my internet connection.
I found out that they closed my ticket for the second time without letting me know about it AND without solving my connection and speed issue!!
Now,a technician on their second line, have created me a new issue and beatstream is supposed working on it and give me a feedback within 2 days.
I actually was told the same all other times too and never happened. Lets see whats happening this time!
As for now, I still see my modem nor being able to connect to the ATM.
So far, Voip, and all other services running on my PC are basically useless!
13 March 2007, my speed at 10:21 :-(
a week as passed and no one (as expected by me) called me to update me on the situation!
Look at the speed Test results I have today:
19 March 2007 WOW... I have more than expected but a little more than 1/4 of what I am supposed to have!!
Think again: 